Fast Aquatics

No active claims.

If you need to file a DOA, wrong-species, or non-delivery claim, use the claim portal.

File a new claim

Claim lifecycle visible here:

  1. Submitted: claim received, vendor SLA timer starts (24h, 48h on weekends)
  2. Vendor review: vendor evaluating your evidence
  3. Vendor disputed (if applicable): auto-escalates to Fast Aquatics mediation
  4. Fast Aquatics mediation: impartial review with 24-48h decision
  5. Approved / denied: resolution applied (refund, store credit, replacement)
  6. Appeal window: 7 days to submit additional evidence if you disagree
  7. Closed: claim final

Vendor scorecard impact tracked publicly so other buyers see vendor responsiveness.