File a DOA claim - Fast Aquatics Buyer Protection

Step 1: Identify your order

Order number

Email on order

Step 2: Tell us what's wrong

Claim type

Affected items (species + count)

What happened?

Step 3: Photo evidence

Required photos for DOA claims:

Unopened bag with dead specimen visible (bag tie facing down)
Dead specimen on top of shipping box
Packing label clearly visible (species name, count, order number)

Upload photos (3-10 images)

Max 10MB per image. JPG, PNG, HEIC accepted.

Step 4: Resolution preference

Store credit - immediate, applied to your Fast Aquatics account Refund to original payment - 3-5 business days Replacement - on next available shipment, vendor's discretion

By submitting you confirm the information is accurate. Fraudulent claims result in account suspension.

File a DOA claim.

Step 1: Identify your order

Step 2: Tell us what's wrong

Step 3: Photo evidence

Step 4: Resolution preference